Frequently Asked Questions
Everything you need to know about your fitness journey and orders.
Are BigMuscles Nutrition products authentic and safe?
Yes, all our products are manufactured in certified facilities and undergo rigorous quality checks. Each tub comes with a unique scratch-and-verify code to ensure you are receiving 100% genuine supplements.
How long does shipping take?
Orders are typically processed within 24 hours. Depending on your location, delivery usually takes between 3 to 5 business days. You will receive a tracking link via email as soon as your order ships.
What is your return and refund policy?
We offer a 7-day return policy for unopened and sealed products if they are damaged during transit or if the wrong item was delivered. Please contact our support team with unboxing videos for quick processing.
Which payment methods do you accept?
We accept all major credit and debit cards, UPI, net banking, and popular mobile wallets. Cash on Delivery (COD) is also available for most pin codes across the country.
How can I track my order status?
Once your order is dispatched, you can track it through the 'Track Order' section on our website using your order ID and registered mobile number.
Can I cancel my order after it has been placed?
Orders can be cancelled directly through the website or by contacting customer support, provided they have not yet been dispatched from our warehouse.